Frequently Asked Questions

What is Benvinguts and what services do you provide?

Benvinguts is a betting odds comparison platform that aggregates and displays odds from multiple bookmakers across various sports and events. We provide real-time odds comparisons, market analysis, educational content, and tools to help users find the best betting value. We are not a bookmaker ourselves and do not facilitate actual betting transactions.

How do you ensure the accuracy of the odds displayed?

We use automated systems to collect odds data directly from bookmaker APIs and websites in real-time. Our technology continuously monitors and updates odds throughout the day to ensure accuracy. However, odds can change rapidly, and we recommend verifying odds directly with the bookmaker before placing any bets, as we cannot guarantee absolute accuracy due to the dynamic nature of betting markets.

Do you charge fees for using your odds comparison service?

Our basic odds comparison service is free to use for all visitors. We may offer premium features or services that require subscription fees, which will be clearly indicated on our website. Our revenue primarily comes from affiliate partnerships with licensed bookmakers, but these relationships do not influence the odds we display or our editorial content.

How do you select which bookmakers to include in your comparisons?

We include licensed and regulated bookmakers that meet our standards for reliability, security, and customer service. Our selection criteria include proper licensing, positive reputation, competitive odds, user-friendly platforms, and commitment to responsible gambling practices. We regularly review our bookmaker partners to ensure they maintain these standards.

Can you guarantee that I will win money using your odds comparisons?

No, we cannot guarantee any betting outcomes or profits. Sports betting inherently involves risk, and it is possible to lose money regardless of which odds you choose. Our service helps you find better value, but this does not eliminate the risk involved in betting. We always emphasize the importance of responsible gambling and proper bankroll management.

How often are the odds updated on your platform?

Odds are updated continuously throughout the day using automated systems that monitor bookmaker feeds. Update frequency varies depending on the sport and proximity to event start times, with more frequent updates for popular events and markets. Live betting odds may update every few seconds during active events.

What should I do if I notice incorrect odds or technical issues?

Please contact our support team immediately at [email protected] with details about the issue, including the specific event, bookmaker, and odds in question. We take accuracy seriously and will investigate and resolve any reported issues promptly. For urgent matters during live events, we recommend contacting us through multiple channels for faster response.